SHIPPING POLICY

Last Updated: December 28, 2025

Thank you for choosing Swift Nexus Store! We are committed to delivering your order in a timely and efficient manner. Please review our shipping policy below.

Processing Time

Orders are typically processed within 2-5 business days (Monday-Friday, excluding holidays) after payment confirmation. You will receive an order confirmation email immediately after your purchase, and a shipping confirmation email with tracking information once your order has been dispatched.

Please note: Processing times may be extended during peak seasons, holidays, or promotional periods.

Shipping Methods and Delivery Times

We offer the following shipping options:

Standard Shipping:

• Delivery Time: 10-20 business days
• Cost: Calculated at checkout based on your location and order value
• Tracking: Provided via email once shipped

Expedited Shipping:

• Delivery Time: 5-10 business days
• Cost: Calculated at checkout based on your location and order value
• Tracking: Provided via email once shipped

Express Shipping:

• Delivery Time: 3-7 business days
• Cost: Calculated at checkout based on your location and order value
• Tracking: Provided via email once shipped

Note: Delivery times are estimates and begin from the date of shipment, not the order date. Actual delivery times may vary based on your location, customs processing (for international orders), and carrier performance.

Shipping Destinations

We currently ship to:

• United States (all 50 states)
• International destinations (select countries)

We are unable to ship to:

• P.O. Boxes
• APO/FPO/DPO military addresses
• Certain remote or restricted areas

Shipping Costs

Shipping costs are calculated at checkout based on:

• Your delivery address
• Package weight and dimensions
• Selected shipping method

Free shipping may be available for orders over a certain amount during promotional periods. Any applicable free shipping thresholds will be displayed at checkout.

Order Tracking

Once your order ships, you will receive a shipping confirmation email containing:

• Tracking number
• Carrier information
• Estimated delivery date
• Link to track your package

You can track your order status by:

1. Clicking the tracking link in your shipping confirmation email
2. Visiting the carrier's website and entering your tracking number
3. Contacting us at info@swiftnexusstore.com

International Shipping

For international orders, please note:

Customs and Import Duties:

• International shipments may be subject to import duties, taxes, and customs fees imposed by the destination country
• These charges are the responsibility of the recipient and are not included in your order total
• Customs policies vary by country; please check with your local customs office for more information

Delivery Times:

• International delivery times vary by destination (typically 15-30 business days)
• Delays may occur due to customs processing

Customs Documentation:

• We complete all required customs documentation accurately
• You may be contacted by customs for additional information

Delivery Delays

While we strive to meet estimated delivery times, we cannot guarantee delivery dates. Delays may occur due to:

• Customs processing (international orders)
• Weather conditions
• Carrier delays or service disruptions
• Incorrect or incomplete shipping addresses
• Public holidays
• Force majeure events

We are not liable for delays caused by circumstances beyond our control. If your order is significantly delayed, please contact us at info@swiftnexusstore.com and we will work with you to resolve the issue.

Incorrect or Incomplete Addresses

Please ensure your shipping address is complete and accurate. We are not responsible for:

• Orders shipped to incorrect addresses provided by the customer
• Delays caused by incomplete or inaccurate address information
• Additional shipping charges incurred to reship orders to corrected addresses

If you need to update your shipping address, please contact us immediately at info@swiftnexusstore.com. We can only modify addresses before the order has been shipped.

Lost or Stolen Packages

If tracking shows your package was delivered but you did not receive it:

1. Check with neighbors or household members
2. Look around your delivery location (porches, garages, etc.)
3. Contact the carrier directly using your tracking number
4. Wait 24-48 hours (sometimes packages are marked delivered before actual delivery)

If your package is confirmed lost or stolen, please contact us at info@swiftnexusstore.com within 7 days of the delivery date. We will work with you to file a claim with the carrier or arrange a replacement, subject to our investigation.

Damaged Packages

If your package arrives damaged:

1. Take photos of the damaged packaging and product
2. Contact us immediately at info@swiftnexusstore.com with your order number and photos
3. Do not discard the packaging until the issue is resolved

We will work with you to resolve the issue through a replacement or refund, as appropriate.

Order Modifications and Cancellations

Before Shipment: If you need to modify or cancel your order, please contact us at info@swiftnexusstore.com as soon as possible. We will do our best to accommodate your request if the order has not yet been processed or shipped.

After Shipment: Once an order has shipped, it cannot be modified or cancelled. You may refuse delivery or initiate a return following our Refund Policy once you receive the item.

Multiple Item Orders

Orders containing multiple items may be shipped in separate packages from different fulfillment centers to ensure faster delivery. You may receive:

• Multiple tracking numbers
• Packages arriving on different dates
• Different carriers for different items

This is normal and helps us get your items to you as quickly as possible.

Shipping Restrictions

Some items may have shipping restrictions due to:

• Size or weight limitations
• Destination regulations
• Carrier restrictions
• Hazardous material classifications

Any shipping restrictions will be noted on the product page. If you have questions about whether we can ship a specific item to your location, please contact us at info@swiftnexusstore.com before placing your order.

Undeliverable Packages

If a package is returned to us as undeliverable due to:

• Incorrect address provided by customer
• Refused delivery
• Multiple failed delivery attempts
• Customer unavailable

We will contact you to arrange reshipment. Additional shipping charges may apply for reshipment.

Contact Us

If you have any questions about shipping, tracking, or delivery, please contact us:

Email: info@swiftnexusstore.com

Business Address: E Com Giant Block 8, Flat 202, Dhivya Shree Shakthi Apartments Mayuri Nagar, Miyapur, 500049 Hyderabad, Telangana, India

We typically respond to inquiries within 24-48 hours during business days.